Plan a journey for yourself, a relative or someone you support. Tell us the pickup, destination and practical assistance needed, and we will check that the journey is suitable.Optional companionship for an appointment, shopping trip or outing can be requested in 15-minute blocks. We agree the support, timing and price before confirming a booking. Our service is transport and companionship, not clinical or personal care.
SERVICES
Regular journeys. Repeat trips for appointments, day centres, community activities and local organisations.
Appointments. Request an outward journey, return collection and optional companionship.
Shopping and outings. Plan a trip with the time and practical support agreed in advance.
Family and social visits. Travel to see friends, relatives and places that matter to you.
Accessible assistance. Tell us what help you need. Vehicle suitability and assistance are checked before confirmation.
Care providers and organisations. Enquire about recurring schedules, safe handovers and an agreed quotation.
WHY CHOOSE US?
No membership needed. Enquire about a single journey or a regular arrangement.
Support agreed beforehand. We check the practical assistance and handover you need before confirming.
Local knowledge. Enquiries welcome from Oswestry and surrounding North Shropshire communities.
Clear pricing. See an indicative estimate, then agree the final price before you book.
ENQUIRIES
Get in Touch
Send your journey details or ask a question. We will reply by email to confirm availability, practical assistance and the final price.Your enquiry is not a confirmed booking. Please wait for our confirmation before making travel arrangements. How we use your information.
Enter your pickup point and destination to calculate the driving distance and see an instant estimate.
Before you travel
A few helpful answers
How does booking work?
Enter your journey, review the details in the enquiry form, add your name and email, and send. We reply to check availability, practical assistance and the final price. An estimate or enquiry does not reserve a vehicle or confirm a booking. Journeys are subject to the required licensing and insurance being in place.
What is included in the estimate?
The planner calculates driving distance from the pickup point and destination. The one-way travel estimate is £20 for a journey up to 8 miles. For a longer journey, £1.50 is added for each mile beyond 8. Waiting or companionship adds £6 for each selected 15-minute block (£24 per hour). Return journeys include both legs and receive a modest additional adjustment when checked. Applicable parking and tolls are added to the confirmed quote before you book.
Can you arrange regular transport?
Enquiries are welcome from individuals, families, care providers and community organisations for repeat appointments, day-centre trips and other scheduled journeys. Tell us the dates, times and handover arrangements. We will discuss a suitable schedule and written quotation.
What support can I request?
Describe practical needs such as help with boarding, luggage or an agreed handover. We check the vehicle, equipment and assistance needed before confirming. Optional companionship is additional time at your appointment or outing. It is not a charge for assistance required by disability law.
Can I travel in my wheelchair?
Please enquire first. Do not assume the vehicle can carry an occupied wheelchair. Tell us the type of mobility aid and practical requirements so vehicle suitability and safe arrangements can be checked. Do not send detailed medical information through this form.
Which areas do you cover?
Our focus is Oswestry and surrounding North Shropshire communities. You can request a journey to a destination further afield; availability and suitability are checked individually.
Is this medical or emergency transport?
No. Appointment journeys are transport and optional companionship, not ambulance transport, clinical care, medication administration or personal care. Call 999 for an emergency.
How can I change or cancel a journey?
Contact us as soon as your plans change. Cancellation is free at least 24 hours before collection. A cancellation within 24 hours, or a no-show, may be charged at 30% of the agreed quote, reduced if our actual net loss is lower. The terms are shown before you confirm a booking.
Assured Companion Transport uses the details you provide to respond to your enquiry and prepare a possible journey quotation. Contact [email protected] with questions about your information.
We collect your name, email, any optional phone number, the journey details you submit and your message. When you select “Calculate driving distance”, the pickup point and destination are sent to Geoapify to identify the route and mileage. Geoapify processes this information under its privacy policy. Suggestions are requested only after you type at least three characters and pause briefly. Selecting “Request availability” only copies details into the enquiry form. Selecting “Send journey enquiry” sends the form through Carrd to our enquiry email recipient.
We use ordinary enquiry information to take steps at your request before a possible contract and to manage and respond to enquiries. Geoapify processes typed location searches to provide suggestions and the selected locations when you request a distance calculation. Carrd and our email provider process the message to deliver it. We do not use this enquiry form to subscribe you to marketing. If you choose WhatsApp, its service also processes the messages under its own privacy terms.
Please supply practical journey needs rather than diagnoses, medical records, payment details or identity documents. We will discuss a suitable way to provide any sensitive information genuinely needed for a booking.
Ordinary unsuccessful enquiries are kept for up to six months after the last contact, unless needed to resolve a complaint or other legal matter. If an enquiry becomes a booking, the applicable booking-record information and retention arrangements will be provided before confirmation.
You can ask to access or correct your information, request deletion or restriction where applicable, or object to processing based on legitimate interests. You can also raise a concern with the Information Commissioner’s Office. This notice covers website enquiries; it does not replace information provided for an agreed transport service.
